What’s new in CU13 for WMS and TMS
Cumulative update 13 for Microsoft Dynamics AX 2012 R3 is now available for download on Lifecycle Services, PartnerSource and Customersource. In this blog post, we will give you an overview of the...
View ArticleReport the value of physical locations
Key concepts Inventory dimension An inventory dimension can have a Physical value and a Financial value. The setting of the Physical value controls whether a dimension is active for Inventory...
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Negative inventory in inventory accounting
Allowing physical negative inventory may have undesirable consequences in inventory accounting, especially if the inventory costing principle is Actual and the valuation method is either FIFO or...
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WMSI/WMS2 item migration
Introduction This blog describes the new capabilities that allow you to migrate existing items with open inventory transactions so they can use the new storage dimensions. This can be needed when you...
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Customizing the warehouse mobile app: multi-scan pages
Introduction This is another blog post in the series about warehouse mobile devices in Dynamics 365 for Finance and Operations. In the last blog post, the difference between customizing for WMDP and...
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Watch the Microsoft Business Applications October Virtual Launch Event
The Microsoft Business Applications virtual launch event for the 2019 wave 2 release is just two days away, streaming live this Thursday morning! Don’t miss this opportunity to get a first-hand look at...
View ArticleDefining customer experience and customer engagement
Technology is fueling seismic changes in customer expectations. Research shows that customer expectations continue to rise year over year, while businesses continue to struggle to meet these...
View ArticleCelebrate Customer Service Week and the agents who make it all happen
Customer Service Week is this week, October 7-11, and it certainly feels like an opportune moment to reflect on how much has changed in the customer service space over the past year. For those of you...
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New scenarios added to Dynamics 365 Higher Education Accelerator
Dynamics 365 Higher Education Accelerator now includes internships, scholarships, grants, accomplishments, and more.Technology is transforming how institutions engage with students and their...
View Article4 essential capabilities to make the most of AI in the workplace
To realize the benefits of AI, your business needs more than great technology and great data. That's a given. You need tools and applications your employees will actually use that empower them to...
View ArticleCustomer Data Platform (CDP): It’s not just for B2Cs anymore
The CDP Institute's latest research indicates that 34 percent of B2B companies plan to start deploying a customer data platform (CDP) in the next year, compared with just 19 percent of B2C companies....
View ArticleDelivering five star experiences with a customer data platform
For the hospitality industry, founded upon the very premise of providing welcoming and delightful experiences to guests and patrons, the need to continue evolving to meet today's changing customer...
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Fuel your field service with mixed reality
Technology is transforming quickly and evolving at an accelerated pace. That evolution is significantly impacting how we work, what we work on, and how we serve our customers. As technology is speeding...
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New digital messaging offer enhances omnichannel features in Customer Service
Today we’re announcing the release of the new Dynamics 365 Customer Service digital messaging offering. This new digital messaging offering expands and unifies the core capabilities of Omnichannel for...
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Announcing RPA, enhanced security, no-code virtual agents, and more for...
It's a privilege to work with global organizations every day to help them compete and innovate in a modern, data-driven economy. Our goal with Dynamics 365 and the Microsoft Power Platform is to help...
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Our vision for the Microsoft customer data platform
Empowering organizations everywhere to gain insight from all their data sources and deliver personalized customer engagementThere is a fundamental change occurring across industries and organizations:...
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Working together to support our mutual customers
Every customer is unique. Their industry, their size, the regions they operate in, their business model, and even their culture make them distinct from other firms. At Microsoft we believe it's...
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Enhance your Dynamics 365 mixed reality experiences on HoloLens 2
HoloLens 2 is now available, with breakthroughs in hardware design, AI, and mixed reality. Dynamics 365 mixed reality applications take full advantage of these breakthroughs to deliver even more...
View ArticleSmart cities: Innovation, inclusion, and IoT
This week, at Smart City Expoin Barcelonawe're excited to showcase new innovations that will transform Smart City programs worldwide. Smart cities are no longer science fiction. They're here and now...
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Formulas for success with Dynamics 365 and Power Platform
No two organizations are alike, and neither are the solutions needed to achieve meaningful business results. The one common challenge for every organization, however, is the need to unlock the...
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